UNIVERSITY STUDENT COMPLAINTS
Effective: August 15, 2024
Purpose: The Kansas Board of Regents requires each state university to establish and enforce explicit procedures to address student grievances and complaints alleging university activity, or a university employee act of omission, that is proscribed by Board or institutional policies. Each state university is required to create, maintain, and advertise a single point of contact to assist students in determining the appropriate university procedure for initiating a particular complaint or grievance.
Scope: This policy applies campus wide.
Responsible Office: Enrollment Management and Student Success
Policy Statement: The single point of contact to assist students in determining the appropriate University procedure for initiating particular complaint or grievance at Emporia State University is the Dean of Students. To address complaints for which there is no other applicable institutional procedure, upon written, formal and signed complaint, the Vice President for Enrollment Management and Student Success will evaluate and in accordance with the Board of Regents policy entitled “Complaint Process” manage such complaint.
If it is impossible for the complaint to be resolved by the Vice President through administrative channels, the issue shall be referred to the President who shall appoint an appropriate institutional committee to hear the complaint.
The hearing committee shall forward its recommendation to the President for review. The President shall accept, reject, or modify the recommendation of the hearing committee.
Final Summary Area
This procedure shall not negate any other policy relating to the processing of claims or charges of proscribed conduct which may be made by any person directly involved with or affected by the operation and management of the University.
If after exhausting all available institutional grievance or complaint processes a student’s complaint remains unresolved, the student may make a complaint to the Kansas Board of Regents office, in writing, by completing and submitting such forms as may be required by the Board. (See http://www.kansasregents.org/students/university_student_complaints)
Contact Information:
Dean of Students
260 Memorial Union
620-341-5269
Vice President for Enrollment Management and Student Success
260 Memorial Union
620-341-5269
Definitions: All words and phrases shall be interpreted utilizing their plain meanings unless otherwise defined in another University or Board of Regents policy or by statute or regulation.
Procedures: All procedures linked and related to the policies above shall have the full force and effect of policy if said procedures have first been properly approved by the University’s administrator in charge of Enrollment Management and Student Success.
[Student and Student Life procedures - coming soon]
Related Policy Information: [coming soon]