TICKET SALES
Effective: August 15, 2024
Purpose: To provide guidance on purchasing tickets to ESU events.
Scope: This policy applies to anyone purchasing tickets to ESU events through the ESU Ticket Office.
Responsible Office: Athletics; Theatre; Ticket Office
Policy Statement: Tickets for athletic and other events are available through the ESU Ticket Office. If exact event ticket seat location is unavailable, ESU reserves the right to replace it with similar quality seating for the same event. If comparable seating is unavailable, the purchaser will be contacted with alternatives. Lesser quality seating will only be charged at the appropriate lower price. Rows, sections, or aisle seating is not guaranteed for orders placed for general seating (not specific sections or rows) and is provided on a first come, first served basis.
All sales are final. The University does not provide refunds or replacement tickets even if an event is modified or postponed, or if tickets are destroyed or damaged, after ticket purchase. Refunds or credits may be available from the event sponsor if an event is canceled, less postage and handling. Tickets may be exchanged in limited circumstances, subject to applicable guidelines.
The University reserves the right to set tiered pricing, event specific pricing and specified discounts.
Attendance at events is subject to all University policies, including but not limited to, no smoking, no weapons, alcoholic beverage restrictions, food and beverage restrictions, and non-solicitation.
ESU is committed to working with patrons on a case-by-case basis to adequately accommodate individual needs.
Accessible Seating
Patrons should request accessible seating at the time of ticket purchase.
Whenever possible, patrons with disabilities or accessibility needs will have the same choice of admission prices and quality of locations which is otherwise available to the general public purchasing tickets at that time. Individuals with disabilities will be afforded an equal opportunity to purchase tickets during the same times, at the same stages of ticket sales, through the same manner of distribution and under the same terms and conditions as other patrons. Pricing for accessible seating and companion seats will be consistent with prices for other tickets in the same seating section for the same event or series of events.
Accessible seating are wheelchair spaces and other companion seats as defined in this policy. For each wheelchair ticket purchased by an individual with a disability or such person’s agent on their behalf, the University will make a contiguous companion seat and three (3) additional contiguous companion seats in the same row available for purchase, provided that at the time of sale, there are three such seats available and the event is one for which patrons generally are allowed to purchase four or more tickets. If such seats are unavailable and patrons generally are allowed to purchase at least four (4) tickets, such companion tickets will be made available to the accessible seating patron by offering tickets for sale for seats as close as possible to the accessible seating.
If ticket sales are limited to more or less than four (4) for all patrons, this limitation may be applied to accessible seating including the wheelchair seat. If group sales are available, if they must be split, the University will divide the tickets so that the wheelchair seating is not isolated from the group.
Although the University is not required to release accessible seating tickets to individuals who do not have a disability, tickets for accessible seating may be released for sale to other patrons when all non-accessible tickets have been sold. When series-of-events tickets are released, they will only be released for the current series and will be designated as accessible seating as soon as they are again available for purchase.
Individuals with disabilities who hold tickets for accessible seating may transfer their tickets to third parties under the same terms and conditions as other patrons holding the same type of tickets.
The University does not require proof of disability prior to ticket sale. However, the University may inquire whether the individual has a mobility disability requiring accessible seating. The University may investigate the potential misuse of accessible seating where there is good cause to believe that such seating has been purchased fraudulently.
Upon inquiry, the Ticket Office will provide information of accessible seating available for purchase to individuals with disabilities, their companions and third parties purchasing tickets on their behalf, identify the features of the available accessible seating to permit the individual to determine if the seating meets their needs, and provide materials that identify accessible seating and information if the materials are publicly available.
Definitions: All words and phrases shall be interpreted utilizing their plain meanings unless otherwise defined in University or Board of Regents policy or by statute or regulation.
Procedures: All procedures linked and related to the policies above shall have the full force and effect of policy if said procedures have first been properly approved by the University’s administrator in charge of General University Procedures.
[General University Procedures - coming soon]
Related Policy Information: [coming soon]